Privacy Policy

1. Introduction

Empire Roof NY (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through empireroofny.org (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our roofing services in the State of New York.

2. Information We Collect

Information you provide directly. When you complete a contact form, request an estimate, or subscribe to email updates, we collect your name, postal address, telephone number, e‑mail address, and any other information you voluntarily provide in the message field.

Information collected automatically. We use Google Analytics and Meta Pixel to gather device data, such as IP address, browser type, referring URL, pages visited, time spent on pages, and actions taken (e.g., button clicks). This helps us understand visitor behavior and improve website performance. Tracking technologies rely on cookies, which you may disable in your browser settings.

3. How We Use Information

• Provide, operate, and maintain the Site and our roofing services;
• Respond to your inquiries and schedule inspections;
• Send administrative information such as confirmations, invoices, and important updates;
• Improve user experience by analyzing aggregate traffic patterns;
• Comply with legal obligations and resolve disputes.

4. Disclosure of Information

We do not sell or rent personal data. We share information only in these circumstances:

• Service providers who perform work on our behalf (e.g., email hosting, payment processors) and agree to keep data confidential;
• Legal compliance when required by subpoena, court order, or governmental request;
• Business transfers if Empire Roof NY merges with or is acquired by another company, provided the successor entity upholds this Policy.

5. Data Retention

Contact‑form submissions and estimate records are stored for seven years to satisfy New York State contractor‑licensing requirements. Analytics data is retained by Google for 26 months.

6. Security Measures

We employ SSL encryption, restricted database access, and routine security audits. No Internet transmission or storage system is 100 % secure; therefore we cannot guarantee absolute security.

7. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect data from minors. If you believe we have inadvertently gathered information from a child, contact us to request deletion.

8. California Privacy Rights (CCPA)

If you are a California resident, you may exercise the following rights once every 12 months:

• Right to Know — receive a report of the categories and specific pieces of personal information we have collected about you;
• Right to Delete — request deletion of personal information retained by us, subject to certain exceptions (e.g., legal or warranty obligations);
• Right to Opt‑Out — we do not sell data, but you may opt‑out of any future sale;
• Right to Non‑Discrimination — we will not deny services or charge different prices because you exercised your CCPA rights.

To submit a verifiable CCPA request, email [email protected] or call (917) 555‑0132.

9. Changes to This Policy

We may update this Policy to reflect changes in law or best practice. Revisions take effect when posted here with a new “Last Updated” date.

10. Contact Us

For privacy questions, please email [email protected] or write to Privacy Officer, Empire Roof NY, 247 Madison Ave, New York, NY 10016.